I saw Love Actually on November 23, 2003 at 3:40 in Cinema 9. This was shown in the building that houses cinemas 4 to 11. Cinemas 1 to 3 are in another building nearby.

The big problem was that the screen in this auditorium only showed about 90% of the movie, if that. Right off the bat when the opening credits show a moving staring Emma Thomp and Alan Rick and not Emma Thompson and Alan Rickman you know there's a problem. The image was projected over a larger area than the white portion of the screen. Heads were cut off. Sides of bodies were cut off. It was awful. Think of putting a good sized piece of masking tape along the four sides of a television screen. Get the picture? Well, not all of it, and that is a huge problem. I got up in the middle of the movie and mentioned it to the ticket girl. She radioed it to the projectionist but there were no changes at all.

Then at the end of the movie during the credits the music stops, the lights come on and the picture is shut off. Right in the middle of the credits where the song titles names and artist are mentioned. I complained to the trash can guy and even mentioned the problem with the framing. He said I should have reported it. I said, "I DID!". To that he had no response.

While I should have reported these problems to the manager it does not change the fact that I had a god awful experience at this cinema. I don't know if other auditoriums in this cinema have the same framing problem and I won't be returning to find out.

In addition this experience has taught me that when you receive this kind of response from the trash can guy, you need to dump the remainder of your pop corn on the floor. I did not think of this until after I left.

As I recall (adding this sentence 11/18/2005) I received very good service at the snack counter when I purchased my soda and popcorn.

Clearview Kinnelon 11 - Front Entrance to 4-11