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Northeast Cinemas Aroostook Centre 8 (formerly Hoyt's Aroostook) 830 Main Street Presque Isle, Maine 04769
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Aroostook Centre 8 from 2002 |
 Northeast Cinemas Aroostook Centre 8 December 9, 2004 |
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| The Aroostook Centre 8 in Presque Isle, Maine did not
provide that extra level of good customer service the last time I was there. I was
thoroughly satisfied with the box office, movie picture and restrooms. My
problem was at the concession stand with that guy whose been there for
years.
On December 8, 2004 I went to the Aroostook Centre 8 to see the movie Blade: Trinity. I was purchasing a medium popcorn with butter and a medium soda for $10.25. This price is just fine with a $5.00 evening box office. Plus their medium popcorn is a 130 ounce bag which is a good size. I asked for butter on the popcorn and the employee at the Aroostook Centre 8 did that competently. I then asked for a cup with butter so I can put some on the middle when I reach that part in the bag. To save some time they already had the display case full of popcorn in the bag. The employee politely said it is against company policy to put butter in the cups because it may melt the cup. I don't necessarily have a problem with that policy. What I do find curious is that they had the same policy when Hoyt's ran the cinema (I remember having this same problem last time in 2002 but did not pursue the butter) and now with Northeast Cinema running the show. So it could be that they don't want to clean up spilled butter. My problem is that any attempt to get them to provide butter on the inside was met with a road block. Any other cup for butter is full price. No offer to provide another popcorn with some of the top layer poured out, butter placed on the inside and popcorn put on top of that to fill the bag. The man did politely suggest that I come back after eating down to the middle of the bag. This is not an option as I will miss some of the show. I enjoy a snack during the show so not paying for the items, which I contemplated, was not an option. Those bags of popcorn in the case had to be trash as I was at the last show of the night and there weren't many customers after me buying a snack. I wound up going out to my car and getting some zip lock bags. After eating some popcorn during the previews I filled up two bags and returned to the concessions and got butter. I then emptied the zip lock bag of popcorn back into the bag and I solved my own problem. Ask that employee at the Aroostook Centre 8 to walk five feet when his job requires him to walk four feet? Forget about it!
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I went to the Bangor Mall 10 Cinema run by the same company two days later, December 10, 2004 to see Oceans Twelve. I asked for layered butter before the man put butter on it. That employee said sure, went over to the popcorn dumped some out, put butter on it added popcorn and topped bag off and added more butter. Now I know it's not the same circumstances because I asked for it first but I wanted to tell you that I recognize great service too.
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